Get a Quote
Copyright 2025 © CCS Company.
All rights reserved.
← Back to home
Logistics

Internal Logistics Operations Dashboard

A small courier and logistics firm was running daily operations on spreadsheets and WhatsApp groups. We replaced the chaos with a clean, role-based internal dashboard for dispatch, tracking, and reporting.

Client
Courier and logistics firm in West Bengal
Industry
Logistics
Duration
14 weeks
Team
3 full-stack developers, 1 product designer

Overview

The firm managed deliveries through spreadsheets and WhatsApp, leading to lost packages, delayed deliveries, and poor visibility. We built a role-based internal dashboard that centralizes orders, drivers, routes, and reporting in one place.

Scope

1
Order intake
2
Driver assignment
3
Dispatch board
4
Live tracking
5
Status updates
6
Role-based access
7
Reporting dashboards with Chart.js
8
PostgreSQL data warehouse

Use case

A dispatcher logs in, sees pending orders, assigns drivers, and tracks deliveries in real time. Managers review daily performance through charts and export reports for accounting.

How CCS handled this project

We started by auditing the existing spreadsheet and WhatsApp workflows, then built a single dashboard that matched the dispatchers' mental model. The system was rolled out in phases so the team could adapt without disruption.

1
Workflow audit and dispatcher interviews
2
Dashboard wireframes and role mapping
3
Order intake, driver assignment, and tracking
4
Reporting dashboards and Chart.js analytics
5
Phased rollout and team training

Solutions provided

1
Centralized order intake and driver assignment
2
Live dispatch board with real-time status updates
3
Role-based views for admin, dispatcher, and driver
4
Executive reporting dashboards with Chart.js
5
WhatsApp alerts for drivers and customers
6
Delivery proof with digital signatures and photos
7
Reconciliation reports for COD payments

Key features

✓Role-based access for admin, dispatcher, and driver
✓Order intake with auto-assignment and manual override
✓Live status board for in-progress deliveries
✓Driver tracking and route updates
✓Reporting dashboards for deliveries, delays, and revenue
✓CSV export and printable delivery manifests

Technical challenges

  • Designing a fast status board that updates in real time
  • Creating role-based permissions across modules
  • Building flexible reporting with filters and date ranges
  • Migrating legacy spreadsheet data into PostgreSQL

Technologies

ReactExpressNode.jsPostgreSQLChart.js

Have a similar project?

We can help you plan, build, and launch your next product.

Start a project

How CCS delivers — from scratch to deployment

1
Discovery & planning
Stage 1
2
UI/UX design
Stage 2
3
Development
Stage 3
4
Testing & QA
Stage 4
5
Deployment
Stage 5
6
Support & scale
Stage 6

Results

✓
Replaced 5+ spreadsheets and 3 WhatsApp groups
✓
Reduced delivery coordination time by 50%
✓
Improved on-time delivery rate to 94%
✓
Enabled daily and weekly executive reporting
“

We stopped losing packages in WhatsApp chats. Dispatching now takes half the time and managers can see everything in one place.

Operations Manager— Logistics Firm, West Bengal

Conclusion

The logistics firm replaced scattered spreadsheets and WhatsApp groups with one reliable dashboard. Dispatching is faster, delivery visibility is clear, and managers get daily insights without manual work.